Review before paying
The product title, condition, written description, photos, included parts, price, and fulfillment restrictions form part of the sale. Ask for clarification or additional photos before checkout if anything is unclear.
Customer policy
Refunds & returns
This policy applies to purchases completed through the Bargain Basecamp website. Overstock, open-box, shelf-pull, customer-return, clearance, used, and as-is inventory is priced according to its disclosed condition.
All online sales are final. We do not offer voluntary returns, exchanges, store credit, or refunds for change of mind, fit, color, packaging condition, or a condition or defect disclosed before purchase. This policy does not limit rights or remedies that cannot legally be waived.
Problems we will address
Contact us promptly if we sent the wrong item, the order was materially different from the listing, it arrived with material damage not disclosed before purchase, or we cannot fulfill the order. Keep the item and packaging while we review the issue.
How to report an issue
Contact us within seven calendar days after delivery or pickup when reasonably possible. Include your name, order reference, a description of the problem, and clear photos when relevant. This notice window does not shorten any non-waivable legal right.
Approved remedies
After reviewing a qualifying problem, we may correct fulfillment, provide a replacement if the same item is available, arrange an authorized return, or issue the refund or other remedy required by law. For a store error, we will provide return instructions and cover reasonable authorized return shipping.
Do not send an item back first
Unauthorized or collect-on-delivery returns may be refused. If a return is approved, follow the instructions we provide and return the same item with all included parts. We may document serial numbers, condition, and contents to prevent return fraud.
Refund timing and method
Approved refunds are sent promptly to the original payment method unless the law requires another method. Square and the customer’s bank control posting time after we initiate a refund. Original shipping is refunded when required by law or when the entire order is refunded because of our error.
Cancellation and shipping delays
An order may be cancelled before fulfillment if inventory or pricing was materially wrong, payment could not be verified, fraud is suspected, or shipment cannot be completed. If we cannot ship within the promised time—or within 30 days when no shipping time was promised—we will request consent to the delay or cancel and promptly refund the unshipped order as required by federal law.
In-store purchases
This page governs website orders. For an in-store purchase, review the return notice displayed at the store and provided at the point of sale before paying. A product-specific “as is,” “all sales final,” or other written notice may apply.
Your legal rights remain
Nothing in this policy excludes liability for fraud, intentional misconduct, personal injury, or any warranty, refund, repair, replacement, cancellation, charge-dispute, or other consumer right that applicable law does not allow us to waive.