How online orders are prepared, shipped, collected, delayed, or cancelled.
Each listing may allow shipping, local pickup, or both. A cart containing incompatible fulfillment restrictions must be separated before checkout. Adding an item to the cart does not reserve it; checkout temporarily reserves available inventory while payment is completed.
Available charges are shown before payment by the checkout provider. The customer must provide a complete deliverable address. Contact us immediately about an address error; an address cannot be changed after the carrier accepts the package.
We ship within the time stated during checkout or in the order confirmation when a time is provided. If no shipping time is stated, we will ship within 30 days or follow the federal delay-and-refund process described below.
If we cannot ship within the promised period, we will notify the customer and request consent to a revised date or provide the cancellation and prompt-refund option required by law. We may cancel and refund an order we cannot fulfill.
Tracking is provided when available. Carrier estimates are not guarantees. A customer is responsible for providing a secure delivery location and monitoring tracking. Contact us promptly if tracking shows a delivery problem so we can help start a carrier inquiry.
Photograph the shipping box, label, packing materials, item, and damage before discarding anything. Report the issue promptly through our contact options so we can determine the appropriate carrier claim and remedy under the Refund & Return Policy.
Wait for confirmation that the order is ready. Bring the order reference and identification reasonably needed to verify the pickup. Contact us if another person will collect it. Unclaimed orders are not automatically cancelled or refunded under the final-sale policy; contact the store to arrange pickup.
We package orders with reasonable care. Nothing here transfers a risk in a way prohibited by law or limits a customer’s non-waivable rights for nondelivery, unauthorized charges, material misdescription, or damaged goods.
Have your order reference ready when contacting us about a shipment or pickup.
